Autel Alpha Charger

Your Tech Haven – Return & Refund Policy (Autel Robotics Products)

We proudly offer Autel Robotics drones and accessories as an authorized dealer through trusted distributor partnerships.

Return Policy

Due to the specialized nature of high-performance drone equipment, all Autel Robotics product sales are final. However, we understand that exceptions may arise under the following conditions:

 Eligible Returns:

• Product arrived defective or damaged during transit

• Incorrect item shipped

To be considered for return, the item must be:

• Unused and in original, unopened packaging

• Complete with all original accessories, manuals, and inserts

• Reported within 7 days of delivery

Return requests must be pre-approved in writing. Any return without prior approval will be refused.

Refund Policy

Once an eligible return is received and inspected:

• You will be notified via email of approval or rejection

• If approved, a refund will be processed minus shipping and handling, and may include a restocking fee of up to 15%

Refunds will be issued to the original payment method. Please allow 5–10 business days for processing after inspection.

Return Shipping

Unless the return is due to a shipping error or confirmed defect, the customer is responsible for all return shipping costs.

For safety and tracking, we recommend using a traceable and insured shipping service.

Warranty Support

All Autel Robotics products sold by Your Tech Haven are backed by manufacturer warranty. We are happy to assist you in contacting Autel’s official technical support for eligible warranty claims.

For any concerns or questions, please contact our team at ;

support@yourtechhaven.com

Shipping Policy — Autel Robotics (For U.S. Orders)

At Your Tech Haven, we proudly offer genuine Autel Robotics products through authorized U.S. distributors. Our goal is to ensure fast, secure, and transparent delivery every time.

Order Processing Time

• All Autel orders are processed within 1–3 business days after payment confirmation.

• Orders placed before 2:00 PM EST on a business day typically begin processing the same day.

• Orders placed after 2:00 PM EST, on weekends, or on holidays will process the next business day.

Please note: During promotional periods or holidays, processing may take an additional 1–2 business days.

Damaged or Lost Shipments

If your item arrives damaged, notify us within 48 hours with:

• Photos of the item & packaging

• Order number & contact info

We’ll file a claim and assist with a resolution.

Lost in transit? Reach out ASAP — we’ll trace and replace if eligible.

 International Shipping

Autel Robotics products are currently only shipped within the U.S.

For international orders, please contact us for options.

Need Help?

Email: support@yourtechhaven.com

 

Shipping Methods & Delivery Estimates

We currently ship Autel products within the continental U.S. only.

Transit times begin once the item ships, not from the order date.