Return and Refund Policy

Effective Date: 2/11/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Your Tech Haven website, operated by Rachel’s Ventures LLC located at www.yourtechhaven.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@yourtechhaven.com
Phone: +1 (307) 301-2019, +1 (972) 737-7434
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Hours: [Monday–Friday, 9:00 AM-5:00 PM Mountain Time]

Standard Returns (Most Products)

You may return new, unused items within 14 days of delivery. Customers are responsible for return shipping unless the item is defective or incorrect. A restocking fee of up to 25 % may apply depending on the product or manufacturer. Refunds are processed to your original payment method within 14 days after we receive and inspect the return.

(Brand-specific exceptions and warranty details are listed below.)

Brand By Brand

RAM GameRoom Policy

We want you to love your purchase — but we understand that sometimes things change.

Change of Mind (Buyer’s Remorse)

If you wish to return a product that is in perfect working condition, we offer two options:

Option 1: Easy Pickup
- We’ll arrange pickup and provide call tags.
- A refund will be issued minus a 25% restocking fee and all return shipping costs, after we receive the item in original packaging and working condition.
Option 2: Self-Ship
- You may ship the item back at your own cost.
- Once received in good working order and original packaging, we will issue a refund minus the 25% restocking fee.

All returns must be pre-authorized by our team. Please contact us within 7 days of delivery to initiate the return process.

Damaged Items

While every product is carefully packaged, transit damage can happen. Here’s what to do:

Courier Shipment Damage (FedEx, UPS, etc.):
- Must be reported within 21 days of delivery.
- Keep all packaging until we confirm the next steps.
- Photos of the damage are required.
Freight / Pallet Shipment Damage (LTL):
- Concealed damage must be reported within 48 hours.
- For visible damage: mark the delivery receipt with “Subject to Inspection” or reject the delivery.
- Retain the entire shipment until we advise otherwise.

We’ll work with you and Ram Game Room to ensure a smooth claim process.

Autel Robotics Policy

We proudly offer Autel Robotics drones and accessories as an authorized dealer through trusted distributor partnerships.

Return Policy

Due to the specialized nature of high-performance drone equipment, all Autel Robotics product sales are final. However, we understand that exceptions may arise under the following conditions:

Eligible Returns:

Product arrived defective or damaged during transit
Incorrect item shipped

To be considered for return, the item must be:

Unused and in original, unopened packaging
Complete with all original accessories, manuals, and inserts
Reported within 7 days of delivery

Return requests must be pre-approved in writing. Any return without prior approval will be refused.

Refund Policy

Once an eligible return is received and inspected:

You will be notified via email of approval or rejection
If approved, a refund will be processed minus shipping and handling, and may include a restocking fee of up to 15%

Refunds will be issued to the original payment method. Please allow 5–10 business days for processing after inspection.

Return Shipping

Unless the return is due to a shipping error or confirmed defect, the customer is responsible for all return shipping costs.

For safety and tracking, we recommend using a traceable and insured shipping service.

Warranty Support

All Autel Robotics products sold by Your Tech Haven are backed by manufacturer warranty. We are happy to assist you in contacting Autel’s official technical support for eligible warranty claims.

For any concerns or questions, please contact our team at ;

support@yourtechhaven.com

Felix Printers Policy

At Your Tech Haven, we proudly offer genuine Felixprinters 3D systems — precision-crafted in the Netherlands for professional use.
Because each machine is built to high-spec standards and supported by manufacturer service, we follow industry-standard policies to ensure transparency and reliability:

Returns & Cancellations • All sales of Felixprinters 3D printers are final. • Returns are not accepted unless pre-approved in writing by Felixprinters. • We cannot process cancellations once your order has been accepted and is in production or shipment. • This aligns with FelixPrinters’ General Sales Terms (Clause 6.2 & 6.4), which state that returns require prior written consent and cancellations are not guaranteed.

Refunds

Refunds may only be considered if:

• A return has been approved by FelixPrinters

• The item is returned in its original, unused condition, and

• It passes inspection by FelixPrinters and/or Your Tech Haven

If a refund is granted, it will be issued to your original payment method, minus any restocking or processing fees.

Damaged or Faulty Items

• Please inspect your package upon delivery.

• If your item is damaged or appears defective, notify us within 48 hours of receiving it

• Email us at support@yourtechhaven.com with your order number and clear photos of the issue

• We will promptly coordinate with the Felix technical support team in the Netherlands on your behalf

Manufacturer Warranty

All Felix 3D printers include a 12-month manufacturer warranty, covering defects in materials and workmanship under normal use.
This does not cover: • Wear and tear • Damage from misuse, improper installation, or third-party modification
For warranty support, our team will assist in submitting your case to FelixPrinters and ensuring smooth communication.

Legal Note

This policy is in compliance with:

• FelixPrinters Reseller Agreement

• FelixPrinters General Sales Terms & Conditions (15 July 2024)
All Felix products sold by Your Tech Haven are shipped brand new, directly from authorised channels.

Questions?

Our customer care team is here to help:support@yourtechhaven.com

FJDynamics Policy

We are proud to offer advanced FJDynamics 3D scanning technology through an authorized partnership.

To provide clarity and confidence in your purchase, we follow standard professional-grade equipment guidelines:

Returns & Exchanges

Due to the specialized nature of these products, all sales are final
Returns are not accepted unless the item is damaged during shipping or has a verified manufacturer defect
Any return must be pre-approved in writing and received in unused, original condition

Warranty Support

All FJDynamics 3D scanners sold through us include manufacturer-backed warranty
If you experience a technical issue, our team will assist in coordinating support or warranty service with FJDynamics

Need help? Reach out to us anytime:

support@yourtechhaven.com

Valley-Dynamo Policy

Refund & Return Policy

PLEASE READ CAREFULLY BEFORE PURCHASING

Our products are manufactured and warrantied by Valley-Dynamo (Valley, Dynamo, Tornado brands).

To keep prices fair and ensure every customer receives factory-fresh equipment, all sales are final once an order has been placed and production has begun.

No Refunds or Buyer’s Remorse Returns

Valley-Dynamo does not accept returns or issue refunds on game tables (pool, air hockey, foosball, or darts) once shipped from the factory.

Accordingly, YourTechHaven cannot offer refunds, exchanges, or accept returns for non-defective items.

Please confirm all product details, dimensions, power requirements, and access to your space before placing an order.

Warranty & Defect Coverage

All new Valley-Dynamo products include the manufacturer’s limited warranty:
- One (1) year on structural and operational components.
- Ninety (90) days on replacement parts, batteries, and chargers.
If you experience a manufacturing defect within the warranty period, contact us with your serial number, proof of purchase, and photos/video of the issue.
Warranty service is handled through Valley-Dynamo’s Return Merchandise Authorization (RMA) process. Items returned without an RMA will be refused or returned at the buyer’s expense.
The manufacturer will, at its discretion, repair, upgrade, or replace defective parts. Refunds are not provided.

Freight Shipping & Damage Claims

All tables ship via freight curbside delivery. You must inspect the shipment at delivery and note any visible damage on the carrier’s paperwork before signing.
Any concealed damage must be reported to us within 7 days of delivery with photos.
Shipping damage claims filed outside this window may not be honored.
Freight, installation, and removal costs are not covered under warranty.

Final Sale Policy

Because every table is built to order and freight shipped, orders cannot be cancelled, returned, or refunded once the build has started.

Attempting to return merchandise without authorization will result in refusal of delivery and additional shipping charges billed to the buyer.

Arachnid Policy

Refund & Return Policy — Arachnid Products

All Arachnid (Spider, Galaxy, Cricket, etc.) products you purchase from YourTechHaven are subject to the following terms:

No Buyer’s Remorse Refund Once Order Is Processed

Once an order is confirmed, processed, or production begins (e.g. specialized features or custom options), it is non-cancellable and non-refundable for reasons of change of mind.

30-Day Return / Exchange (Unused / Unopened Only)

If you are not satisfied with your Arachnid product, you may return it within 30 days of delivery, provided it meets all of these conditions:

The item is unused, unassembled, unopened, and in original packaging
All parts, accessories, and documentation are intact
You request the return and receive a Return Merchandise Authorization (RMA) from us before sending it back

We will not accept returns of products that have been used, assembled, modified, or installed.

Return Shipping & Restocking Fee

You, the buyer, are responsible for all return freight/shipping costs unless the return is due to a confirmed defect
A restocking fee of 20% may be applied to cover handling, inspection, and repackaging
Credit card / payment processing fees (non-refundable) may also be deducted

Warranty & Defective Parts

Arachnid’s factory warranty (as per manufacturer) is honored. For defects in materials or workmanship, we will assist you in securing repair or replacement components.
You must contact us with proof of purchase (invoice, serial number, photos) and follow the RMA process prior to returning any item. Returns sent without RMA may be refused or returned at your expense.
For warranty returns, you are responsible for shipping to us (or to manufacturer) unless otherwise agreed.
As seen in their manuals, customers are often responsible for freight costs to return items even for warranty service.

Shipping Damage & Missing Items

Inspect your shipment carefully at delivery. Note any visible damage on the freight delivery form before signing.
Concealed damage (hidden damage) must be reported within 7 days with photos.
If damage is confirmed, we’ll coordinate repairs or replacements via warranty or freight insurance — but not full refunds for used items.

Final Sale & Exclusions

Some Arachnid models or custom options may be final sale / not returnable — this will be clearly indicated on the product page.
Items returned in unsatisfactory condition (used, missing parts, damaged packaging) will be refused or refunded only to the extent they remain resaleable.

3. Return Eligibility

Customers in the United States and other regions where we operate have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:

Email us at support@yourtechhaven.com within 14 days of receiving your order.
Provide your order number and a detailed reason for the return.

2. Return Authorization:

After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

4.2 Preparing Your Return

Package the Item Safely:

Securely pack the item in its original packaging.
Ensure all accessories, manuals, and free gifts are included.

Include Documentation:

Include the return authorization form and any necessary supporting documents or images.

Attach Shipping Label:

Download and print the return shipping label provided in our email.
Affix the label to the outside of the package.

4.3 Shipping the Return

Ship the package within 7 days of receiving the return authorization
Use a trackable shipping method to ensure your package arrives safely.

5. Return Shipping Costs

Customer Responsibility:
All return shipping costs are the responsibility of the customer, unless return is due to a defective, damaged or incorrect item.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

Items must be unused, undamaged, and in original packaging.
Return request must be made within 14 days of receipt.

Refund:

A refund will be issued to the original payment method, minus any applicable restocking fees.

6.2 Defective or Damaged Goods

Notification:

Documentation:

Provide photos or videos of the defect or damage.

Resolution:

We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

Notification:

Inform us immediately upon receipt.

Resolution:

We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.4 Product Never Arrived

Notification:

Resolution:

We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products:

Items made to your specifications or clearly personalized.

Perishable Goods:

Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:

Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase.

Time Frame:

It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:

Items returned more than 14 days after delivery.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@yourtechhaven.com.

Shipping Costs:

For defective or incorrect items, we cover the shipping costs.
For exchanges due to change of mind, customers are responsible for shipping costs.

10. Timelines

Return Window:

Returns must be reported and shipped within 14 days of receiving the product.

Return Processing:

After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:

It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

Visit our [FAQ Page]
Contact our Customer Service team:

Email: support@yourtechhaven.com
Phone: +1 (307) 301-2019

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Your Tech Haven

Email: support@yourtechhaven.com
Phone: +1 (307) 301-2019

Company Name: Rachel’s Ventures, LLC

Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA

Website: www.yourtechhaven.com