Refund & Return Policy — Arachnid Products

All Arachnid (Spider, Galaxy, Cricket, etc.) products you purchase from YourTechHaven are subject to the following terms:

No Buyer’s Remorse Refund Once Order Is Processed

Once an order is confirmed, processed, or production begins (e.g. specialized features or custom options), it is non-cancellable and non-refundable for reasons of change of mind.

30-Day Return / Exchange (Unused / Unopened Only)

If you are not satisfied with your Arachnid product, you may return it within 30 days of delivery, provided it meets all of these conditions:

• The item is unused, unassembled, unopened, and in original packaging

• All parts, accessories, and documentation are intact

• You request the return and receive a Return Merchandise Authorization (RMA) from us before sending it back

We will not accept returns of products that have been used, assembled, modified, or installed.

Return Shipping & Restocking Fee

• You, the buyer, are responsible for all return freight/shipping costs unless the return is due to a confirmed defect

• A restocking fee of 20% may be applied to cover handling, inspection, and repackaging

• Credit card / payment processing fees (non-refundable) may also be deducted

Warranty & Defective Parts

• Arachnid’s factory warranty (as per manufacturer) is honored. For defects in materials or workmanship, we will assist you in securing repair or replacement components.

• You must contact us with proof of purchase (invoice, serial number, photos) and follow the RMA process prior to returning any item. Returns sent without RMA may be refused or returned at your expense.

• For warranty returns, you are responsible for shipping to us (or to manufacturer) unless otherwise agreed.

• As seen in their manuals, customers are often responsible for freight costs to return items even for warranty service. 

Shipping Damage & Missing Items

• Inspect your shipment carefully at delivery. Note any visible damage on the freight delivery form before signing.

• Concealed damage (hidden damage) must be reported within 7 days with photos.

• If damage is confirmed, we’ll coordinate repairs or replacements via warranty or freight insurance — but not full refunds for used items.

Final Sale & Exclusions

• Some Arachnid models or custom options may be final sale / not returnable — this will be clearly indicated on the product page.

• Items returned in unsatisfactory condition (used, missing parts, damaged packaging) will be refused or refunded only to the extent they remain resaleable.

Shipping & Lead Time Policy — Arachnid / Spider 360 Products

Order Processing & Lead Time

• Orders are processed within 1–3 business days from when payment is confirmed.

• For standard, in-stock items, we aim to ship within 1–3 business days.

• For higher-end dartboards or units requiring freight / crating, lead times are typically 7–10 business days before shipment.

• These lead times are estimates and may extend due to factory backlog, parts delays, or customization requests.

Shipping Methods & Delivery

• Light items (under ~20 lbs) are usually shipped via USPS; heavier items may ship via UPS or freight.

• For full dartboard units or units requiring crating, shipping is done via LTL freight / common carrier.

• Freight deliveries are curbside only — the carrier will not deliver inside your building or through your driveway by default.

• Liftgate and other special services may be available in some locations for extra charge, but are not guaranteed.

• The carrier will typically call you 1–3 business days before delivery to schedule a drop-off window.

• You, as the buyer, are responsible for unloading the crate or box — the driver usually will not assist.

Inspection & Damage Claims

• You must inspect the shipment at delivery. Note any visible damage on the delivery paperwork (Bill of Lading).

• For concealed damage, you must report it within 72 hours (or 7 days, depending on the seller) with photos.

• Failure to note visible damage or report concealed damage within that timeframe may void your ability to claim replacements or repairs.

Custom / Large / Heavy Units

• Some units or finishes may be custom built or require special crating. These may require longer lead times (beyond 7–10 business days) and cannot be canceled or refunded once production begins.

• We will notify you if your order is custom or subject to extended lead times before confirming it.

Delivery Costs & Freight Charges

• The listing price may include standard curbside freight for many locations within the continental U.S.

• Additional delivery services (inside delivery, liftgate, hoisting, etc.) require extra fees quoted at checkout.

• Return freight (if a return is accepted under warranty or special cases) is the buyer’s responsibility unless otherwise agreed.