Your Tech Haven – Refund & Return Policy for FJDynamics Products

We are proud to offer advanced FJDynamics 3D scanning technology through an authorized partnership.

To provide clarity and confidence in your purchase, we follow standard professional-grade equipment guidelines:

Returns & Exchanges

• Due to the specialized nature of these products, all sales are final

• Returns are not accepted unless the item is damaged during shipping or has a verified manufacturer defect

• Any return must be pre-approved in writing and received in unused, original condition

 Warranty Support

• All FJDynamics 3D scanners sold through us include manufacturer-backed warranty

• If you experience a technical issue, our team will assist in coordinating support or warranty service with FJDynamics

Need help? Reach out to us anytime:

support@yourtechhaven.com

Shipping Policy — FJ Dynamics Products 

We deliver FJ Dynamics products from authorized U.S. warehouses or via direct factory shipping, depending on stock availability.

Order Processing & Fulfillment

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or holidays will begin processing the next business day.

• If items ship from factory or an overseas warehouse, expect longer lead times (5–12 business days) as noted by FJ Dynamics. 

Shipping Methods & Delivery Times

• When shipping from U.S. warehouses, standard delivery is 3–7 business days via FedEx or similar carriers. 

• Heavier orders (exceeding ~67 kg) may be split into multiple shipments to optimize freight handling. 

• In cases of freight or bulky items, you may be contacted to select additional delivery options (liftgate, curbside, etc.).

Free Shipping & Thresholds

• Some FJ products are eligible for free U.S. shipping (lower 48 states) when the item listing qualifies. 

• Free shipping typically applies to standard delivery to your curb — extra services (inside delivery, white glove) may incur additional charges.

 Inspection & Claims

• Please inspect the package at delivery. If you see visible damage, refuse the delivery or note “Subject to Inspection” on the receipt.

• Submit clear photos of any damage along with your order number to us within 48 hours.

• For concealed damage (not apparent until unpacking), notify us immediately with photos.

• We’ll coordinate with carriers and FJ Dynamics for claims and resolution.

 International & Remote Shipping

• We currently do not offer standard international shipping for FJ Dynamics products.

• If international orders are possible, they will require a special quote and may incur additional duties, taxes, or customs delays.

Need Help?

• Email: support@yourtechhaven.com

1. What is included in the FJD Trion S2 LiDAR Scanner Package?

Each package includes:

• FJD Trion S2 LiDAR Scanner (model based on your selection)

• Carrying case

• Data cables and mounting accessories

• Calibration and setup tools

• User & quick-start guides

  Some packages include extra sensors, upgraded components or software licenses — refer to the product variation for exact details.

2. What is the main difference between the S2, S2 Max, and S2 Pro?

All systems use LiDAR laser scanning to capture accurate 3D spatial data.

The difference is mainly in sensor count, scanning range, and data precision:

3. Does the scanner require special training to use?

No advanced training is required. The system is designed for straightforward field use, and includes:

• Step-by-step on-screen guidance

• Automatic calibration

• Easy workflow upload to FJD mapping software

  We also provide optional onboarding support and setup assistance if needed.

4. Which industries typically use the FJD Trion S2 LiDAR Scanner?

Common applications include:

• Land surveying & site measurement

• Construction & architectural planning

• Forestry & environmental analysis

• Asset inspection and infrastructure documentation

• BIM (Building Information Modeling)

• 3D reconstruction for digital twin creation

5. What devices is the scanner compatible with?

You can export and process data on:

• Windows & Mac computers

• FJD mobile app (iOS & Android support available)

• FJD professional mapping software

• Standard GIS & CAD workflows (including .las, .ply, .obj formats)

6. How accurate is the data captured?

Depending on the model:

• Accuracy ranges ~1–3 cm

• Scanning range varies by model and sensor count

  This makes the S2 lineup suitable for professional-grade surveying and engineering applications.

7. Can I use the scanner outdoors in harsh conditions?

Yes. The scanner is built with a rugged, weather-resistant housing for:

• Fieldwork

• Construction sites

• Forestry environments

  Designed to handle heat, dust, and outdoor transport.

8. Do you offer warranty and support?

Yes — all scanners come with:

• Manufacturer warranty (duration varies by supplier agreement)

• Access to online documentation, firmware updates, and support channels

  Extended coverage or training services may be available upon request.

9. How long does shipping take?

Standard lead times usually between are 1 - 3 weeks. We will provide:

• Tracking confirmation

• Delivery schedule updates

10. Do I need additional software to process scans?

The scanner includes base viewing and exporting tools.

Advanced mapping, 3D modeling, and analysis may require:

• FJD mapping suite

• Third-party CAD, BIM, or GIS software (AutoCAD, ArcGIS, etc.)